Employee turnover and tardiness are some of the biggest issues facing the fast food industry. Employee incentives have proven effective in reducing turnover and tardiness, while improving customer service.
Case Study: Fast food group reduces employee turnover by over 50%.
Situation: the 400-location regional group was experiencing rapid employee turnover, with the typical new hire leaving within 60-days. The cost of hiring and training was adversely impacting the bottom line.
Solution: scratch off card promotion that rewarded employees for length of service, on-time arrival, outstanding customer service, or stepping up to help a fellow employee
Scratch Off Prizes: music downloads, personalized cell phone skins, gift cards, extended lunch breaks, and a paid vacation day.
Results: turnover was reduced by over 50%, drive thru orders with errors decreased, and team moral improved. The promotion was repeated and is scheduled to repeat this coming summer.
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